Terms & Conditions - Southbourne School of English, Bournemouth
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Terms & Conditions

Enrolment – Complete the form on this page or send it to the agent. If there is an agent’s stamp send the form to that address. If there is no agent’s stamp, send the form to the school.

Registration – Your place at school is confirmed when we have received a payment of the £90 enrolment fee. This is non-refundable.

Payment – You must pay all fees at least 4 weeks before you start your course. If there are 30 days or fewer before your course starts, you must pay the full amount when you enrol. You must also pay any bank charges.

We have had a number of problems recently with non-payment or late payment of fees.

Therefore, in accordance with our Terms and Conditions:

  • You (the agent) must obtain a non refundable deposit of GBP 90.00 from all students. This can be retained by you, and included in the fees sent to us.  In the case of cancellation this payment must be paid to us to cover our cancellation charges.
  • All fees must be paid in full prior to the arrival of students. If we have not received full payment, students will not be permitted to start their course.

This policy will be followed in all cases, unless prior arrangements have been made with us.

Accommodation – Southbourne School is an agent for accommodation. Everything you pay for your accommodation will be given to the family you are staying with. We do not allow a reduction for parts of a week, but you will have to pay for any extra days. In the winter, students are accommodated in single rooms, unless they ask to share. In the summer, students under 18 years old are accommodated in a twin-bedded room.

Please make sure you tell your host family what time you will arrive at least 48 hours before, so that someone will be there to welcome you.

Holidays – The school is closed on national holidays (public/bank), 19th April, 22nd April, 6th May, 27th May, 26th August. The school is closed for the Christmas and New Year period from 17:00 pm on Friday 20th December to 08:30 on Monday 6th January 2020. You can only take other holidays during the course if you tell us about them when you enrol or give 4 weeks notice. We will not give refunds or extend your stay if you take other holidays.

Cancellations – If you want to cancel a course, you must send us this information by registered letter. We cannot refund the registration fee of £90. You will have to pay for one week’s course and accommodation if you cancel less than 15 days before the course start.

For all courses, if you need to cancel because you cannot get a visa, we will refund your fees, less bank charges and the registration fee of £90. If your visa has been refused, you need to send us a copy of the letter from the British Embassy.

Finishing early – If you finish before the end of your course, you will not get a refund. We do not give refunds or extend courses to cover missed lessons.

Expulsion – You will be expelled (told to leave the school) for these reasons:

  • If your attendance is 70% or less
  • If you bully students or staff
  • If your behaviour is not acceptable
  • If you steal or damage the school on purpose
  • No refunds will be offered if you are expelled
  • No leaving certificate is issued

Damage – If you damage school or homestay property, even if it is an accident, you will have to pay the full cost of the repair or replacement within a week.

Liability – The school is not responsible if your course does not run or you lose lessons because of public disturbance, industrial action, natural disasters or epidemics.

The school is not responsible if you lose anything. You should take out insurance to cover health problems, losing things, damage and having to go back to your country unexpectedly. We will always pay compensation if we are proved to have been negligent.

Complaints – If you have any problems with your course or accommodation, you should tell the Principal or school welfare officer. We will always do our best to solve any problems as quickly as possible.

We reserve the right to refuse to enrol any student, to change the price or course programmes in this brochure without notice and to refuse lessons and accommodation if you have not paid all money you owe.

Please Note: Disabled students will be considered on a case-by-case basis. Please contact us before enrolling if you have a disability.

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