Conditions of Enrolment

Enrolment – Complete the latest enrolment form on this page or send it to your agent to complete. If there is an agent’s stamp send the form to that address. If there is no agent’s stamp, send the form to the school. Your place at school is confirmed when we have received the registration fee of £120. This is non-refundable. For students that require pre-arranged accommodation for visa applications, a non-refundable deposit of £300.00 must be paid prior to enrolment (deducted from course fees on arrival).

Payment – You must pay all fees at least 4 weeks before you start your course. If there are 30 days or fewer before your course starts, you must pay the full amount when you enrol. We cannot accept credit card payments.

Accommodation – Southbourne School of English arranges the accommodation for all of their students. We do not allow a reduction for parts of a week, but you will have to pay for any extra days.

Parents not attending courses – We will not be able to issue any visa support documents to students’ parents/guardians not attending our courses.

Holidays – The school is closed on the following public holidays: Fri 03/04, Mon 06/04, Mon 04/05, Mon 25/05, Mon 31/08. The school is closed for the Christmas and New Year period from Sat 19/12/26, and reopen on Mon 04/01/27. You can only take other holidays during the course if you tell us about them when you enrol or give 4 weeks notice. We will not give refunds or extend your stay if you take other holidays.

Cancellations – If you want to cancel a course, you must send us this information by email which must be acknowledged by the school. We cannot refund the registration fee of £120. You will have to pay for one week’s course and accommodation if you cancel fewer than 15 days before the course starts. For all courses, if you need to cancel because you cannot get a visa, we will refund your fees, less bank charges and the registration and accommodation placement fee of £120. If your visa has been refused, you need to send us a copy of the letter from the British Embassy.

Change of course – If you decide to change your course once it has started, no refunds will be made. Any change needs to be made 2 weeks prior to arrival by email.

Finishing early – If you finish before the end of your course, you will not get a refund. We do not give refunds or extend courses to cover missed lessons. Courses cannot be transferred to any family members or friends.

Insurance – We advise you to arrange insurance to cover any expenses you may incur in the event of cancellation due to illness, travel, medical, serious illness of a relative, or any prepaid travel costs. The school is not liable for any of the above.

Expulsion – You will be expelled (told to leave the school) for these reasons:

If your attendance is 70% or less
If you bully students or staff
If your behaviour is not acceptable
If you steal from your host family or school or cause damage to your hosts property or school

No refunds will be offered if you are expelled. No leaving certificate is issued.

Damage – If you damage school or homestay property, even if it is an accident, you will have to pay the full cost of the repair or replacement within a week.

Liability – The school is not responsible if your course does not run or you lose lessons because of public disturbance, industrial action, natural disasters or epidemics. The school is not responsible if you lose anything. You should take out insurance to cover health problems, loss, damage and having to go back to your country unexpectedly. We will always pay compensation if we are proved to have been negligent.

The School shall not be liable for any allergic reaction, illness, injury, medical condition, or adverse health event suffered by a student during or arising from participation in classes, activities, events, accommodation arrangements, catering, transportation, or any other services provided or arranged by the School, except where such loss or injury is directly caused by the School’s proven negligence or misconduct.

Students (or their parent/legal guardian, where applicable) are solely responsible for:

Disclosing in writing, prior to enrolment and promptly updating thereafter, any and all medical conditions, allergies (including but not limited to food, environmental, medication, or contact allergies), dietary requirements, disabilities, or other health-related concerns that may affect the student’s participation in School activities.
Providing accurate and complete medical information.
Supplying and maintaining any necessary medication (including but not limited to epinephrine auto-injectors, inhalers, or other prescribed treatments) and ensuring the student understands how and when to use such medication.

The School does not guarantee an allergen-free environment. While reasonable efforts may be made to accommodate disclosed medical conditions and dietary requirements, the School cannot ensure that exposure to allergens or other health risks will not occur.

The School shall not be responsible for any illness, infection, virus, communicable disease, or medical condition contracted during the student’s enrolment, including but not limited to illnesses arising from communal environments, accommodation providers, catering facilities, or third-party service providers.

Complaints – If you have any problems with your course or accommodation, you should tell the Principal or Accommodation Officer immediately. We will always do our best to solve any problems as quickly as possible. We reserve the right to refuse to enrol any student, to change the price or course programmes in this brochure without notice and to refuse lessons and accommodation if you have not paid all the money you owe.

Please note: Students with special needs will be considered on a case-by-case basis. Please contact us before booking if you have special needs.